Ustream Help Center

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A Word on Banners

There are three different sizes of banners we use to promote featured events on Ustream:

1. Landscape banner on Ustream site: 300 x 165
2. Landscape mobile app banner: 894 x 489
3. Portrait mobile app banner: 640 x 734

For all banners, Ustream automatically places a semi-transparent overlay at 40 or 120 pixels high (overlays roughly 1/4 of the bottom part of the banner) that includes the event date and time pulled from the event scheduled in the channel by the channel owner, so keep this area clear and do not include your event date and time in the graphic itself.

See below for exact dimensions and safe design area for all three banner sizes

Landscape Banner on Ustream site

300 x 165 JPEG or PNG.

Landscape Mobile App Banner

894 x 489 JPG or PNG with a 120 pixel high text overlay on the bottom.

If you want to save yourself some time on the landscape banners, you can create just this banner and it will scale down appropriately to the smaller landscape size we use on the site.

Portrait Mobile App Banner

640 x 734 JPG or PNG with 136 pixel high text overlay on the bottom.

Do's and Don'ts:

• DON’T add text to the lower 120 or 40 pixels of the banner-- otherwise when it goes live on the site it will be partially obscured by the overlay and unreadable.
• DON’T add the date + time of the broadcast to the banners. As you can see from the screen shots, this information is already going to be overlaid automatically.
• DO make the banner using only high resolution images and graphics. This is an advertisement for your show as well as a reflection of the Ustream site and brand. Avoid using banners with a block of text or poor quality graphics.

Good vs. Bad Banners

The Good:

Good branding, clean, sharp images

Good branding, clear purpose, strong image
High quality text and graphics

The Bad (Don't try this at home):

Low-resolution image, bad text integration
Poor, low-quality graphics, date and time written in the banner, text goes all the way to the bottom edge

Images: 

Walruscam.jpg

Do you want to change your password? Or your email address? Watch our tutorial to find out how!

How to change your password:

1. Log in to your account at Ustream.tv
2. Click your username in the top right hand corner of the page, next to the "Go Live" button.  This will bring you to your user dashboard.
3. Click on Account Settings on the left hand side of the page.
4. Scroll down to the bottom of the page and click Change Password.
5. Enter your current password into the appropriate field.
6. Enter your new password.
7. Confirm your new password by re-entering it into the field below.
8. Click Save to complete this process.

Social Connections lets you log in with social network such as Facebook, find your Facebook friends on Ustream, and let them know when you are broadcasting.

Login to your account at Ustream.
Click on your username (top right) which will bring you to your Dashboard Overview.
Under Account Settings, click on Facebook and Twitter.
Find the social network you would like to connect with, and click Connect.
Login with your username and password from the relevant social network, and allow or authorize Ustream to access your information from that social network.
Once you have allowed Ustream access to your social network, configure your settings if needed.

Only one Ustream username may be created per e-mail address. If you choose to deactivate your username, you will need to disassociate your e-mail address from the account in your Account Settings.

To do this:

1. Login to your account at Ustream.tv

2. Click your username in the top right corner to bring you to your user dashboard.

3. Click Account Settings in the navigation in the left hand column. 

4. Change your email address.

5. Click Save. 

If you do not disassociate the e-mail address, you will not be able to use the same address to create a new account.

There is a workaround available.  You can use the same email address again if you modify it slightly.  Type your email address, but in the part before the @ use +something.  For example.  myname@gmail.com becomes myname+1@gmail.com or myname+ustream@gmail.com 

This will allow you to use the same email address for a second account. 

If you have forgotten your password, please visit http://www.ustream.tv/forgot-password

Enter your username or e-mail address and the password verification code email will be sent to you. If you do not receive that e-mail, please make sure to check all of your spam and bulk folders.
 

If you do not receive the verification code e-mail, be sure to check your spam and bulk folders in the e-mail account used to register your account with Ustream. If you do not see any e-mail, your username is most likely associated with a different e-mail address. If you received multiple verification codes, use the most recent one.

If your verification code does not work, try clearing your cache and cookies. Please note that you must use the code within 24 hours of receipt. Verification codes are case-sensitive and hitting "Enter" more than once to submit your code will disrupt the process.

If the issue persists, please visit our Support Center for assistance. You can open a support ticket and include:

• Your Ustream username
• The date and time that you requested the verification code
• The date and time that you used the verification code
• Your State and Country
• The web browser and version you use
• If and what international keyboard you use
• Are you using WiFi or Lan?
• Are you using Mac or PC?

To upload a photo (or logo) to your profile (different than a show picture) simply log in to your account, hover over your username and select "Go to Dashboard". On the Dashboard page, click "Profile Page" under the "Account" heading. Finally click on "choose file" on Your Picture to select an image from your computer's hard drive. When you have selected a photo, click "upload" to send the file to Ustream.

On your show channel page, click on the “Embed” tab under the player/viewer. Here, you can “Copy Embed” and embed to different websites and share your stream with your friends.

Watch our video tutorial where you will learn how to make your channel private and password protected or scroll down for written instructions!

Please, keep in mind that only your live broadcasts can be password protected. After that you can either make your recorded videos private (only you see them) or public (everybody sees them).

To set this up, go to your Dashboard

Click on Channel

Under the channel that you want to be password protected, click on Advanced

Click on the box next to "Make your channel private" and set your password.

Scroll down and click on Save

Normal Ustream channels are free and ad-supported.  To find out more about our ad-free broadcasting service, please read our FAQ or to sign up please visit ustream.tv/ad-free

Do you want to change your password? Or your email address? Watch our tutorial to find out how!

It is not possible to change the username associated with an account. If you decide you want to change your username, you must close your current account and register a new one with the desired username.1. Login to your Ustream.tv account and click on "Go To Dashboard" in the upper right hand corner.

2. Click on the "Account" tab

3. Change your email address and click SAVE

If you have forgotten your username, please visit http://www.ustream.tv/forgot-username

Enter your e-mail address and the username information will be sent to you. If you do not receive an e-mail, please make sure to check all of your spam and bulk folders.

Only numbers and letters are allowed for your Ustream username. Your username and channel name cannot begin with a number nor contain any special characters, such as: -_!@#$%^&*().