Pro Broadcasting FAQ
Q: What's the difference between Pro Broadcasting, Premium Membership and Producer Pro?
A: This article explains this in detail.
Q: Does Ad-Free turn off ads for a certain channel, or all channels?
A: Ad-Free is for an entire account, it is not selectable on a per-channel (or per-Show) basis.
Q: What if I want some channels to be ad-free and others not?
A: You will need to create two different Ustream accounts.
Q: If I sign up for a Pro Broadcasting account, will this remove ads for all shows that I view?
A: Yes, all Pro Broadcasting packages also give you a Premium Membership included, which means you can watch other Ustream shows ad-free.
Q: Do Pro Broadcasting Packages remove the Ustream watermark?
A: With the Enterprise level package, you can remove the Ustream watermark for a fully white-labeled player.
Q: Do you have special pricing for non-profits or educational institutions?
A: Currently, we do not offer special pricing plans for non-profits or educational institutions.
Q: How am I billed?
A: Monthly from your sign-up date, this is your Start Day.
Q: What if I want to upgrade during my monthly billing cycle?
A: Upgrades are retroactive, you can do so anytime before the end of your billing cycle.
Q: What about overages?
A: Overages are billed on the last day of your billing cycle.
Q: Can I upgrade my account if I am going to have overages?
A: You can upgrade anytime during your billing cycle to cover overages during that billing cycle. You cannot apply upgrades across different billing cycles.
Q: What if I want to downgrade?
A: You can downgrade at any time, but the change will not take effect until your next billing cycle.
Q: What if I want to cancel?
A: You can cancel anytime, but there are no refunds for the pro-rated time. Ads are turned off for the full period of that cycle.
Q: How do I cancel?
A: From your Account > Ad Free Broadcasting > [Cancel Subscription]
- Login to your Ustream account
- Click on your username in the top right of the screen and choose "Go to Dashboard".
- This brings you to your user dashboard. From your user dashboard, click: Pro Broadcasting.
- Under your next billing date, click Cancel
Note: Deleting your Ustream account will not cancel your Ad Free Subscription. Please follow the process above to ensure cancellation.
Q: How do get an invoice?
A: To Download a PDF invoice from your account:
- Login to your Ustream account
- Click on your username in the top right of the screen and choose "Go to Dashboard".
- This brings you to your user dashboard. From your user dashboard, click: Pro Broadcasting.
- Click View payment history; download invoices (blue link under your next billing date).
- Find the invoice your would like to download and click Download Invoice. View invoice details by clicking the + sign (left side) to expand each item.
Q: What if I only want to broadcast a one time event?
A: Sign up for that month, then cancel before the end of the month.
Q: How do I change my billing information?
A: Please follow the process below to change your billing information:
- Login to your Ustream account
- Click on your username in the top right of the screen and choose "Go to Dashboard".
- This brings you to your user dashboard. From your user dashboard, click: Pro Broadcasting.
- Scroll down and modify your Payment Information by clicking the appropriate Modify button.
- Enter your new credit information.
- Click the Save button below to save your changes.