Ustream Help Center

Do you wish to hide your chat or social stream or you wonder how to select other users as chat moderators? Watch this video tutorial!

Mouse over your username in the upper right corner and click on Dashboard

You will see a menu in the left portion of the screen where you will click on Chat

Now you will be able to choose to disable/enable Social Stream or Chat or both.

After that you can click Save to save your settings.

 

If you cannot log into chat, please make sure that you have the correct login information.  Double check that you have entered your username and password correctly.

If you are certain that you have entered your username and password correctly, and still cannot get into chat, it is possible that the chat room you are attempting to get into is full.  This problem will only occur with channels that experience high traffic.  Please continue to attempt logging in periodically until a spot becomes available.

If you cannot see the chat room, you could be behind a Firewall that has blocked off the necessary ports that allow Ustream to connect.

To open Firewalls:
You want to check whether the standard ports for video streaming and chat are blocked. They are port number 1935 for video streaming and port number 6667 for IRC chat. Here is information on how to open the ports:
http://support.microsoft.com/kb/308127 (PC)
http://homepage.mac.com/car1son/static_port_fwd_firewall.html (Mac)

The following are potential causes of the error:

Firewall Issues: It may be possible that you are behind a firewall that has blocked the necessary ports that allow Ustream to connect.

Flash: It may be possible that you do not have the most updated version of Flash or your Flash has been corrupted and needs to be reinstalled.

Troubleshooting:

Open Firewalls: You want to check whether the standard ports for video streaming and chat are blocked. They are port number 1935 for video streaming and port number 6667 for IRC chat. Here is information on how to open the ports:

We do not record chat logs. However, you can cut and paste from the chat window before you close your broadcaster if you'd like to save the chat.

If you were banned from a chat room, the decision to un-ban you is up to the moderator of the chat room and not Ustream. Only the moderator of that chat can lift the ban.

To become the moderator of a show: 1. Log into your account 2. Go to “Manage Your Show” 3. pick a show channel (that you want to change Moderators settings) and Click “Settings” 4. Under “Chat Setting” type in username of person you would like as moderator and click on their name in drop down menu 5. Click save changes 6. Once the moderator has been added, go to the channel URL

After you login and click on your [username] (at the top right), click on “Manage Your Show” and pick a show channel (that you want to change chat option on) and click on “Settings.”

You will see a variety of settings to choose from. You can choose whether or not to display your chat or social stream; whether to use chat, social stream, or both; and if both, you can choose which one will be displayed first. You can also add chatroom Moderators.