Ustream Help Center

I see a message saying "Unregistered HDV" what does this mean?

The HDV format allows for a compressed version of HD video and audio. You can learn more about it here.

Decoding the HDV format requires a special license. If you own Producer studio, this license is included.

If you own Producer Pro, you need to purchase an additional $99 license to use HDV.
If you only have the free version of Producer, you will need to buy Producer Pro + HDV or Producer Studio.

To purchase the HDV plugin:

1. Launch Ustream Producer Free or Pro
2. Go to the File Menu (Windows) or the Ustream Producer Menu (Mac).
3. Go to Preferences > Register
4. Click the plus sign (+) to add a license.
5. Click the Purchase button. This will launch the online store where you can purchase the HDV license.

If you would like to use your HDV camera without purchasing a license, some HDV cameras may have a setting to switch the camera to operate in standard-defintion "DV" mode rather than HDV mode.
If your camera has such a setting, switch the camera to operate in DV mode mode and restart your computer and Ustream Producer.

1. Launch Ustream Producer
2. Login to your Ustream Account.
3. Click the icon that looks like a Computer screen that is third from the left > Choose Launch Desktop Presenter on this computer.
4. You will see Desktop presenter open and once it does, go back to that same menu and choose the option at the bottom that says "Add ________ shot" and it will have the name of your computer there.
5. Initiate your video call in a separate area of your screen.
6. When you launched Desktop Presenter, a small window should have popped up with configuration options. In this window, choose the name of your monitor, and from the drop down choose "Select Screen Region."
7. An area of your screen will now be highlighted and you can drag this area to fit your video window.
8. Now your Desktop Presenter shot in Ustream Producer will be just that small area of the screen that you highlighted.

1. Choose the icon that looks like a blank document and choose "add new shot"
2. On the far right, click the Picture-in-picture icon and choose the style desired.
3. Now you will see your shot with A and B on each image.
4. Click the icon third from the right that looks like a rectangle. Choose which source you want for A and which you want for B.
5. If you have Producer Pro, you can adjust the size and placement of your shots by double clicking the shot and opening up the shot editor.

The following are known issues in Producer 

Updated as of 9/27/2011

Version 2.0.1

Mac

Windows

Your Producer Pro or Producer Studio serial number (activation code) can be used twice.  If you've already used the same code twice and need to install for a third time, you need to deactivate one of the original computers that you installed Producer Pro / Studio on.  

1. Open Producer Pro / Studio. 

2. Mac: Go to the Ustream Producer menu.   Windows: Go to the file menu.

3. Choose Preferences.

4. In the Preferences window, choose Register.

5. Write down or copy the serial number you see on your screen before going further.  

6. Click on the serial number you want to deactivate.  Click the minus sign ( - )  in the area below the serial number.   

7. A warning dialog will pop up asking if you are sure you want to deactivate your computer.  Choose Deactivate.  

8. You should now be able to enter that same serial number on a new computer.  

1. Go to the "Media" menu
2. Choose Asset Manager
3. Choose your webcam.
4. Change the Device Aspect Ratio
5. Hit Apply. 

This video demonstrates this http://www.ustream.tv/recorded/16859563

How do I use multiple input and/or output audio sources with Producer Pro?

1. In Producer Pro, right click on a shot and select "edit shot." (You can add a new shot by clicking on "add shot").
2. Select "Audio" on the left side and pick the appropriate source for each live shot.  You can also change your audio setting in Producer Pro by going to "Media" > "Show Asset Manager" and then "Configure Devices."

How do I use multiple cameras with Producer Pro?

1. In Producer Pro, right click on your first screen shot and click "add shot."
2. Right click on the new blank shot and click "edit shot."
3. Select your other camera(s) to broadcast.

How do I use Picture in Picture in Producer Pro?

Within your Producer Pro broadcast, right-click on your live shot thumbnail and select "edit shot."  On the Editing box that appears, ensure that you are on the "Scene" tab.  In the middle section with the red lettering, choose how you would like your PIP to be configured.  You can also add the sources for the individual shots.

How do I broadcast my desktop using Producer Pro?

Select your shot, then go to Media > "Launch Desktop Presenter" and pick your preferred setting in the "Desktop Presenter."  You will notice a new desktop shot shows up next to your original shot.

1. Media > Show Asset Manager > Select Camera > Change Device Aspect Ratio > Apply This adjust the capture size from the camera.

2. File menu > Canvas Size This adjusts the size of the "canvas" you are working with.
3. Broadcast Settings > Choose 4:3 or 16:9 This is the final output size of the broadcast.

How do I activate my HDV option serial number?

1. Open Ustream Producer Pro.
2. Mac: Go to the Ustream Producer menu.  Windows: Go to the File menu.
3. Choose Preferences
4. Click on Register
5. Click the plus sign (+) to add a new serial number.  
6. Enter the HDV serial number exactly as it appears on your order confirmation email.

Is there a demo version of Producer Pro?

We encourage broadcasters to try the Ustream Producer Pro software before buying it. Please use the following steps to access our free demo version of Producer Pro:

1. Install regular Producer software from www.ustream.tv/producer
2. Launch Producer
3. Click "Upgrade" in the Menu options
4. Click "Try Ustream Producer Pro Features."

What are the system requirements to use Producer Pro?

Please ensure that your computer meets the requirements listed here: http://www.ustream.tv/support-center/producer-requirements

If you are using a Mac computer, please note that you need an Intel-based Mac, not a Power PC-based Mac in order to use the software. 

What is Producer Pro?

Ustream Producer and Producer Pro are desktop applications that allow Ustream broadcasters to stream in higher quality. Ustream Producer is available as a free application. Additional features such as multiple cameras, overlays, layers, titles and transitions are available through our paid Producer Pro software. Both can be obtained at: http://www.ustream.tv/producer

Is Producer Pro compatible with Watershed?

Ustream Producer and Producer Pro are not compatible with our paid, self-serve Watershed platform.